At The English Laundry, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information.
What Information Do We Collect?
We collect information to provide better services to all our users. The types of information we collect depend on how you use our services.
Account Information
When you create an account on our website or in our stores, we ask for personal information like your name, email address, phone number, and physical address. This allows us to create and manage your account, process orders, and keep you informed about your purchases.
Payment Information
To purchase items on our website or in stores, we collect payment information like your credit/debit card number, security code, and expiration date. This allows us to process your payment securely.
Only reputable third-party payment processors like Stripe handle your credit card information. It does not pass through or get stored on our servers.
Purchase History
We maintain records of all purchases made on your account. This includes details like date of purchase, items purchased, sizes, quantities, prices, discounts, taxes, and shipping details. We use this to provide services like returns, exchanges, and warranty claims.
Website Usage Information
We use common tracking tools like browser cookies and web beacons to collect usage data when you interact with our website. This includes things like pages visited, products viewed, browser type, operating system, IP address, and the website you came from.
This data allows us to understand how visitors use our site and make improvements to structure, navigation and content.
Communications Preferences
When you fill out forms on our website, sign up for newsletters, enter contests, or participate in surveys, we collect information like your email address and contact preferences. We use this to send you updates and promotional offers with your consent.
You can opt out of non-essential communications at any time. Just use the unsubscribe link provided in every promotional email.
How Do We Use This Information?
We use your personal information in a few key ways:
- To provide our products and services to you
- To customize your browsing and shopping experience
- To notify you about your orders and purchases
- To respond to your requests, questions and concerns
- To improve the content, functionality and usability of our website
- To contact you with promotional offers and newsletters if you consent
- To generate anonymous, aggregated statistics about site traffic and sales
In every case, we aim to provide useful services while respecting your privacy preferences.
When Do We Disclose Personal Information?
We will never sell, trade or rent your personal data to third parties without your consent. We only share it in a few specific situations:
- With third party service providers who help operate our stores and website, process payments, assist with marketing, and provide customer support. These partners are given limited access to your data, under strict confidentiality clauses, to perform the specified services.
- With law enforcement, government officials, or other third parties when compelled by subpoena, court order, or other legal procedure. We fight to protect our users’ privacy in these cases.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law.
- If we are acquired by or merged with another company, we may disclose your information to them. In this event, we will require the buyer to agree to our privacy policy.
- With your consent. For any other disclosures, we will seek your consent in advance.
How Do We Secure Your Information?
We follow industry best practices to ensure the security of your data, including:
- Encrypting all payment transactions using TLS/SSL protocols
- Storing account passwords as one-way hashes, indecipherable even to employees
- Using multi-factor authentication for accounts and when making changes to data
- Limiting employee access to your personal data on a need-to-know basis
- Maintaining physical security measures at our offices and data centers
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information.
Your Rights as a User
At The English Laundry, we believe you should control your personal data. You have the following rights:
- To see, correct, or delete the data we hold about you
- To object to or opt out of certain data uses, like direct marketing
- To download the data you provided to us
- To set your communication preferences or unsubscribe from newsletters
- To file a complaint with the relevant data protection authority
To make a request regarding your personal data, please contact us . We will respond promptly.
Children’s Privacy
Our website is not intended for children under 16. We do not intentionally collect personal data from children under 16 without parental consent. If you believe we may have collected data from a child without permission, please contact us immediately so we can delete it.
International Data Transfers
We are a global company based in the United Kingdom with operations worldwide. The data you provide may be transferred to or stored on servers located in other countries, including the United States. All countries may not provide the same level of data protection as your home country.
When we transfer data internationally, we take steps to ensure all recipients provide an adequate level of data security and privacy protection. All transfers within the company adhere to our stringent global data protection policies.
Changes to This Policy
We may occasionally make changes to this Privacy Policy as needed to reflect updates in our services, data practices, or the law. We will post any Privacy Policy changes on this page. If significant changes are made, we may also notify you through other channels like email.
Please check this page periodically to see the most up-to-date policy. Your continued use of our services indicates acceptance of the revised Privacy Policy. For any concerns about changes made, please contact us.
We will respond to all requests in a timely manner. We appreciate you taking the time to read our full Privacy Policy. Our goal is to protect your data while providing an excellent customer experience. Please let us know if you have any concerns we need to address.