These Terms and Conditions govern your use of theenglishlaundry.com and any related mobile or software applications (“the website”). Please read them carefully before accessing or using our website. By accessing this website, you agree to be bound by these terms. If you do not accept all of these terms, please do not use this website.
Overview
theenglishlaundry.com is owned and operated by The English Laundry Ltd (“The English Laundry,” “we,” “us,” or “our”). Our principal place of business is at 147 Regent St, London W1B 4JF, United Kingdom.
The website allows users to browse and purchase apparel, accessories, and other merchandise from The English Laundry online. By using our website, you agree to comply with and be bound by these Terms and Conditions. Please review them whenever you use or purchase from our site.
Use of Website
User Accounts: To purchase products or access certain content on the website, you may need to create a user account. When creating an account, you agree to provide accurate, current and complete information about yourself. You are responsible for protecting your user name and password and agree not to disclose them to others.
Use Restrictions: You agree not to use the website in any unlawful way or in any way that interferes with proper functioning. You also agree not to attempt to gain unauthorized access to any portion of the website or its related systems or networks. The English Laundry reserves the right to terminate or restrict your access if these terms are violated.
Intellectual Property: All content and materials on the website, including trademarks, logos, text, graphics, and images, are our property or our content suppliers’ property, and protected by copyright laws. You may not redistribute, modify, copy or commercially exploit any materials without express written permission.
User Content: Any text, photos, comments or other content you post may be publicly viewed on the website. You are responsible for any content you post and agree not to post anything offensive, illegal, infringing or objectionable. We reserve the right to remove or edit posted content at our discretion.
Online Store Terms
Product Details: While we aim to accurately display product images, descriptions and pricing, we do not warrant that this information is error-free. Actual colors and styling may vary slightly. For the most precise product details, please refer to the physical item.
Prices & Payment: All listed prices are in U.S. dollars. We reserve the right to adjust prices at any time and cannot guarantee prices displayed at the time of purchase. See checkout page for full details on accepted payment methods. Transactions are processed by trusted third-party vendors.
Availability: Our online inventory changes frequently. We cannot guarantee immediate availability or backorders on out of stock items. Orders are subject to cancellation if we are unable to fulfill them.
Shipping & Delivery: Shipping fees and delivery timelines will be clearly displayed at checkout based on your address. We ship most orders within 3 to 7 business days but cannot guarantee fulfillment timeframes. See shipping pages for full details on locations we ship to and carrier options.
Returns & Exchanges: Purchases can be returned and exchanged within 45 days of the original ship date. Items must be in original condition with tags attached. Return shipping fees will apply unless the return results from our error. See return pages for full policies and processes.
Promotions & Discounts: Promotional offers like percentage-off discounts and free gifts are subject to the terms listed on their specific pages. The English Laundry reserves the right to discontinue or modify promotions at any time. Limited quantities and other restrictions may apply.
Gift Cards & Certificates: Gift cards and e-gift certificates purchased through the website can only be redeemed on theenglishlaundry.com. Cards cannot be reloaded, resold, combined with other offers or redeemed for cash. Expiry dates apply. See gift card page for details.
Taxes: Purchases on the website may be subject to sales tax, VAT, GST, PST or other taxes based on the shipment destination. Taxes are estimated at checkout where applicable.
Product Warranties: All products sold come with the manufacturer’s warranty covering defects in materials and workmanship. Please see the individual product page for warranty coverage details.
User Account Terms
Account Security: You are solely responsible for securing your user account credentials. Do not share your username or password with others. Notify us immediately if you suspect unauthorized use so we can take appropriate measures.
Account Accuracy: Provide and maintain complete, accurate and current information on your account. Failure to keep your information updated may result in refusal of service, delays or errors.
Account Inactivity: If your account remains inactive for 12 consecutive months, we reserve the right to delete the account without liability to you.
Account Termination: We may terminate your account if you violate these Terms, disparage our brand, misuse our services or engage in any illegal, abusive or objectionable behavior. We reserve the right to make this determination at our sole discretion. We will provide notice of any account termination and close or deactivate your account.
Disclaimers
Medical Disclaimer: The content on our website is for informational purposes only. It is not intended as medical advice, diagnosis or treatment. You should always consult with your physician regarding your health. We make no claims regarding any therapeutic benefits of using or consuming our products.
Allergens: Our products are produced in facilities that also process common food allergens like nuts, dairy and shellfish. We cannot guarantee any product is completely free of these or any other allergens. Check ingredient labels carefully if you have any allergies.
Model Disclaimer: The models used on our website are for illustrative purposes only. Your results and experience may vary.
Errors Disclaimer: We strive to provide complete, accurate and current information on this website. However, some inadvertent errors may occur in product details, pricing, promotions and other content. The English Laundry reserves the right to correct any errors at our discretion.
Testimonials Disclaimer: Content created by customers or influencers, including any opinions, advice or endorsements, belongs solely to the author. It does not constitute medical advice or endorsement by The English Laundry. Results you experience may vary.
Limitation of Liability
The English Laundry shall not be liable for any lost profits or consequential, exemplary, or punitive damages arising from use of the website, even if advised of the possibility of such damages.
Our maximum liability for any reason shall not exceed the total amount paid by you to The English Laundry in the 12 months prior to the incident giving rise to liability.
Indemnification
You agree to defend, indemnify and hold The English Laundry harmless from any third-party claims, damages, liabilities and expenses arising from your use of the website or violation of these Terms and Conditions.
Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the United Kingdom, without reference to conflict of laws principles. Any disputes arising from these Terms must be resolved in the courts located in London, United Kingdom.
Modifications
We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on this page. By continuing to use the website after revisions are made, you agree to be bound by the updated Terms.
PLEASE CHECK THESE TERMS PERIODICALLY FOR CHANGES. IMPORTANT CHANGES WILL BE COMMUNICATED ON THE WEBSITE OR VIA EMAIL.